Teleodontology in the Central Peruvian Jungle: Quality and Service Satisfaction




COVID-19, Patient satisfaction, Quality of health care, Teledentistry, SERVQUAL model, Health Services, Home Care Services


The research analyzes the teledentistry service applied in health services during COVID-19, studying the quality of the teledentistry service and the level of satisfaction of patients treated with this care model. A sample of 341 patients was worked on, using the SERVQUAL model. The results showed a statistically significant relationship between quality of service in teledentistry and patient satisfaction (p<0.05), where 34.9% patients perceived low quality of service and dissatisfaction, while 33.7% were pleased with the care. We conclude that, given the dental health difficulties, the population of the Peruvian central jungle is dissatisfied with the teledentistry service.


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How to Cite

Ríos-Caro, T. E. ., León Rodríguez, J. A. ., Coronel-Zubiate, F. T. ., Ríos-Angulo, C. M. ., & Ríos-Caro, M. C. . (2023). Teleodontology in the Central Peruvian Jungle: Quality and Service Satisfaction. HUMAN REVIEW. International Humanities Review / Revista Internacional De Humanidades, 21(2), 223–235.



Research articles