Evaluation of the usability of the usability of a medical assistance software applying heuristic rules


  • Miriam Janet Cervantes López Tampico School of Medicine “Dr. Alberto Romo Caballero”, Autonomous University of Tamaulipas, Tampico, Tamaulipas
  • Guadalupe Esmeralda Rivera García igher Technological Institute of Pánuco, National Technological Institute of Mexico, Pánuco, Veracruz
  • Juan Carlos Ramírez Vázquez Higher Technological Institute of Pánuco, National Technological Institute of Mexico, Pánuco, Veracruz
  • Arturo Llanes Castillo Higher Technological Institute of Pánuco, National Technological Institute of Mexico, Pánuco, Veracruz
  • Jaime Cruz Casados Higher Technological Institute of Pánuco, National Technological Institute of Mexico, Pánuco, Veracruz




Usability, Heuristic rules, Telemedicine, Medical Assistance, Software


The objective of this research is to evaluate the usability of a telemedicine system developed by the authors through the RUP (Rational Unified Process) methodology, since it is a rigorous method whose purpose is to ensure the production of high-quality software. Usability was evaluated by a group of experts using an instrument based on the Nielsen heuristic rules model. The results indicate that the usability is between "very good" and "excellent" so it is very acceptable. However, some items with low value were presented as recognition before I remember, derived from the fact that the links of the system are not easily identified by the user, therefore, derived from the above, the corresponding improvements will be made.


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How to Cite

Cervantes López, M. J. ., Rivera García, G. E. ., Ramírez Vázquez, J. C. ., Llanes Castillo, A. ., & Cruz Casados, J. . (2023). Evaluation of the usability of the usability of a medical assistance software applying heuristic rules . TECHNO REVIEW. International Technology, Science and Society Review /Revista Internacional De Tecnología, Ciencia Y Sociedad, 15(1), 255–265. https://doi.org/10.37467/revtechno.v15.5110



Research articles