FRANCH LEON, K.; CABREJA PIEDRAS, S. The Diagnosis as “Soft” Technology: a Proposal to Assess the Viability of Knowledge Management in Hotel Tourism Organizations. TECHNO REVIEW. International Technology, Science and Society Review /Revista Internacional de Tecnología, Ciencia y Sociedad, [S. l.], v. 5, n. 2, p. 197–204, 2016. DOI: 10.37467/gka-revtechno.v5.318. Disponível em: https://journals.eagora.org/revTECHNO/article/view/318. Acesso em: 3 may. 2024.